• - Vartotojų teisių apsaugos įstatymas – the Consumer Rights Protection Act, implementing the Consumer Rights Directive.
  
  
• - Civilinis kodeksas – which regulates, among other things, the seller's liability, withdrawal from the contract, warranty and guarantee.
  
  
• - Nesąžiningos komercinės veiklos vartotojams draudimo įstatymas – the Act on the Prohibition of Unfair Commercial Practices, protecting customers from misleading marketing and aggressive sales.

Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT) - the Lithuanian supervisory authority - is responsible for consumer protection, which:

• - checks regulations and information on store websites,
• - conducts proceedings regarding consumer complaints,
• - may impose financial penalties and order changes to trading practices.

In competition matters, the Competition Authority intervenes, dealing with, among other things, the prohibition of price-fixing and abuse of market position.

As is the case throughout the EU, Lithuania has a 14-day right of withdrawal for distance purchases. It's crucial that the terms and conditions:

• - precisely indicated the method of submitting the declaration (e.g. e-mail, online form),
• - clearly inform about the refund (including delivery costs),
• - specify who covers the costs of return shipping – if this is not indicated, the seller may cover these costs himself.

The seller is liable for defects in goods for at least 24 months .
During the first 12 months, there is a presumption that the defect existed at the time of purchase – so during this time the burden of proof lies with the seller.

Taisyklės should indicate:

• - complaint submission channels (e-mail, form, shipping address),
• - response deadline – 14 calendar days ,
• - possible solutions (repair, replacement, refund of part of the price or withdrawal from the contract)