Sell legally
Online store audit
Running an online store requires not only a refined product and good customer service, but also full compliance with legal regulations – from consumer protection, through GDPR, to information obligations, Omnibus and regulations regarding the sale of digital content.
A legal audit of an online store allows you to organize all these areas and identify potential risks before they develop into real financial or image-related consequences.
What is a legal audit of an online store?
An audit is a comprehensive analysis of e-commerce operations, aimed at verifying a store's compliance with applicable regulations and best market practices. It includes an assessment of documentation, purchasing processes, price presentation, disclosure obligations, and personal data protection, as well as the preparation of a detailed report with recommendations and a list of necessary changes.
As a result, the entrepreneur receives a clear picture of which elements require supplementation, what risks may occur in the store and how to adapt the business to the law in order to operate safely and in line with customer expectations.
What do we check during an audit?
We assess whether the documents contain any provisions that may violate consumer rights and expose the store to intervention by the Office of Competition and Consumer Protection.
We verify compliance with the Omnibus Directive, including the correct presentation of historical prices during promotions.
We analyze whether the store's policy meets the requirements of the Consumer Rights Act and whether the customer receives complete information about their rights.
We verify that the purchase path provides the customer with all legally required information before finalizing the order. EU regulations require that the user completing the order be clear about their payment obligation. For this reason, the "Complete transaction" button cannot contain imprecise terms.
- Phrases such as "I order", "Next" or "I confirm" do not meet the requirement of unambiguity.
- Only buttons that directly indicate the obligation to pay are legal, such as: "I order and pay", "I buy with the obligation to pay", "I confirm the purchase and pay".
Failure to properly name the button may result in the sales contract being deemed invalid and the customer not being obliged to pay.
We assess the accuracy of content regarding delivery, payment, withdrawal from the contract, digital products, terms of use and contact.
We verify the privacy policy, cookie banners, data processing bases, and compliance with the accountability principle.
We verify the checkboxes provided because when placing an order, the customer must be able to express certain consents consciously and actively.
Incorrect use of checkboxes or their default selection may result in intervention by the Office of Personal Data Protection or the Office of Competition and Consumer Protection.
We analyze whether all information is equally readable and available in the mobile version of the store.
The aim is to identify both formal errors and elements that may pose a risk in relations with clients or supervisory authorities.
What documents do we prepare?
taking into account the rules of B2C and B2B sales, delivery conditions, complaints, opinions, digital content and newsletter.
compliant with GDPR and cookie regulations, along with mechanisms for obtaining consent.
clear and tailored texts regarding returns, complaints, consumer rights and basic rules of using the store.
Why is it worth conducting a legal audit of your store?
A legal audit of an online store is therefore an investment in security, transparency and stable brand development.
Legal packages for e-commerce
Choose a package
Legal Partner
Comprehensive legal services for e-commerce leaders
- Everything from the Start, Flow and Force packages
- A team of dedicated lawyers to serve your company
- Monthly legal audit with a full report on the implementation of changes
- A total of 6 hours of legal services per month (legal advice, drafting of documents)
- Free legal consultations in the form of meetings (twice a month)
- Legal training for the team
- Priority 24/7 support, priority assistance in the event of PIH/UOKiK/UODO inspections
Summary of the selected package
Legal Start
Perfect for beginner shops
99 PLN / monthly
Contact
Send inquiry
Our other services
ecommerce.legal – a team of e-commerce lawyers who ensure the compliance of online stores in Poland and abroad.
We offer comprehensive e-commerce law support tailored to the needs of your business.
From legal documentation, through compliance audits, to ongoing legal support in a subscription model.