{"product_id":"szkolenie-zwroty-i-reklamacje","title":"Training - returns and complaints","description":"\u003ch2 data-start=\"247\" data-end=\"552\"\u003e Returns and complaints in e-commerce - how to act in accordance with the law\u003c\/h2\u003e\n\n\u003cp data-start=\"247\" data-end=\"552\"\u003e Returns and complaints are a daily occurrence in online commerce – but they're also one of the most common sources of customer misunderstandings and legal issues. Changing regulations, growing consumer expectations, and the activities of the Office of Competition and Consumer Protection (UOKiK) require online sellers to have well-organized knowledge and procedures.\u003c\/p\u003e\n\n\u003cp data-start=\"554\" data-end=\"805\"\u003e This training will explain in a simple and practical way what rights consumers have, what obligations an online store has, and how to properly conduct returns and complaints processes – in accordance with applicable law and to the benefit of customer relations.\u003c\/p\u003e\n\n\u003ch3 data-start=\"807\" data-end=\"838\"\u003e \u003cstrong data-start=\"807\" data-end=\"838\"\u003eWho is this training for?\u003c\/strong\u003e\n\u003c\/h3\u003e\n\n\u003cp data-start=\"840\" data-end=\"869\"\u003e The training is aimed at: \u003c\/p\u003e\n\n\u003cul data-start=\"870\" data-end=\"1073\"\u003e\n\n\u003cli data-start=\"870\" data-end=\"920\"\u003e\n\n \u003cp data-start=\"872\" data-end=\"920\"\u003eowners and employees of online stores, \u003c\/p\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"921\" data-end=\"960\"\u003e\n\n\u003cp data-start=\"923\" data-end=\"960\"\u003e customer service and complaints departments, \u003c\/p\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"961\" data-end=\"1003\"\u003e\n\n\u003cp data-start=\"963\" data-end=\"1003\"\u003e e-commerce and sales specialists, \u003c\/p\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"1004\" data-end=\"1073\"\u003e\n\n\u003cp data-start=\"1006\" data-end=\"1073\"\u003e persons responsible for regulations and legal compliance of activities.\u003c\/p\u003e\n\n\n\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3 data-start=\"1075\" data-end=\"1097\"\u003e \u003cstrong data-start=\"1075\" data-end=\"1097\"\u003eWhat will you learn?\u003c\/strong\u003e \u003c\/h3\u003e\n\n\u003cul data-start=\"1098\" data-end=\"1607\"\u003e\n\n\u003cli data-start=\"1098\" data-end=\"1171\"\u003e\n\n\u003ch4 data-start=\"1100\" data-end=\"1171\"\u003e What are the consumer rights regarding returns and complaints in e-commerce, \u003c\/h4\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"1172\" data-end=\"1248\"\u003e\n\n\u003ch4 data-start=\"1174\" data-end=\"1248\"\u003e When does the customer have the right to withdraw from the contract and when does this right not apply? \u003c\/h4\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"1249\" data-end=\"1309\"\u003e\n\n\u003ch4 data-start=\"1251\" data-end=\"1309\"\u003e How to properly construct a returns and complaints policy, \u003c\/h4\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"1310\" data-end=\"1398\"\u003e\n\n\u003ch4 data-start=\"1312\" data-end=\"1398\"\u003e What are the information obligations towards the customer and what must be included on the store's website, \u003c\/h4\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"1399\" data-end=\"1468\"\u003e\n\n\u003ch4 data-start=\"1401\" data-end=\"1468\"\u003e How to handle complaints – warranty and guarantee, deadlines, rules, \u003c\/h4\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"1469\" data-end=\"1531\"\u003e\n\n\u003ch4 data-start=\"1471\" data-end=\"1531\"\u003e What are the most common mistakes stores make and how to avoid them? \u003c\/h4\u003e\n\n\n\u003c\/li\u003e\n\n\u003cli data-start=\"1532\" data-end=\"1607\"\u003e\n\n\u003ch4 data-start=\"1534\" data-end=\"1607\"\u003e What are the consequences of non-compliance with the regulations and how to protect yourself against it?\u003c\/h4\u003e\n\n\n\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3 data-start=\"1609\" data-end=\"1628\"\u003e \u003cstrong data-start=\"1609\" data-end=\"1628\"\u003eWhy is it worth it?\u003c\/strong\u003e\n\u003c\/h3\u003e\n\n \u003cp data-start=\"1630\" data-end=\"1918\"\u003eProperly implemented returns and complaints procedures are not only a legal obligation but also a key element in building customer trust. Good practices in this area help avoid complaints, inspections by the Office of Competition and Consumer Protection (UOKiK) and the State Trade Inspection Authority (PTI), and negative reviews—and also foster loyalty and a positive brand image.\u003c\/p\u003e\n\n\u003cp data-start=\"1920\" data-end=\"2010\"\u003e This training will allow you to operate professionally, in compliance with regulations, and without unnecessary risk. The maximum training duration is 3 hours.\u003c\/p\u003e","brand":"ecommerce.legal","offers":[{"title":"Default Title","offer_id":54373224644876,"sku":"","price":1799.0,"currency_code":"PLN","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0694\/1845\/1212\/files\/ecommerce_telefon.jpg?v=1708077123","url":"https:\/\/ecommerce-legal.com\/products\/training-returns-and-complaints","provider":"ecommerce.legal","version":"1.0","type":"link"}